FREQUENTLY ASKED QUESTIONS
You Ask — We Answer
HOW DO I SCHEDULE AN APPOINTMENT?
There are several ways to find out more information and schedule an appointment, so you can choose the option that’s easiest for you.
You can schedule a free 15-minute phone consultation by clicking here to be directed to our secure scheduling page and following the prompts.
Call Defining You at (248) 805-1312 to speak directly with our receptionist or leave a message on our confidential voicemail. We will return your call as soon as possible.
If you have any questions, just ask! We are here to help and sincerely look forward to hearing from you!
WHAT HAPPENS IN THE FIRST SESSION?
Upon scheduling the initial appointment, you will be sent electronic forms to complete prior to your first session. These forms will provide your therapist with some information about your concerns and provide you with information about Defining You and the counseling process.
When working with children, we ask that the parents or guardians come alone to the first session in order to provide information about the background of the child and for parents to have their questions answered. Parents come without children because there can be content during this session that may not be appropriate for your child to hear. During the first session with the child, the therapist will acknowledge that that their parents have previously met with them and have given their approval for the child to attend sessions at Defining You.
At the first session for an older adolescent, we ask that parents or guardians attend with their child. It is typical for an adolescent to mistrust adults in general, therefore, it is very important that the adolescent client be given the respect of being included in the first session, even if they are reluctant and resistant to the idea of engaging in psychotherapy. In this session we will discuss concerns, identify the goals and frequency of therapy, and review the confidentiality policy, setting the groundwork for a trusting relationship between the client and therapist.
For adult clients, in our first session you will be invited to share your story and we will begin to identify why you are seeking help at this time, as well as to establish your goals for therapy. During this time, your therapist will work to understand your history and any other contributing factors related to your therapy goals. We will then decide how often we will meet and what issues we will work on together.
DO YOU TAKE INSURANCE?
We currently accept Blue Cross Blue Shield, Blue Care Network, Beacon, and Magellan, as well as Ulliance and Lyra EAPs. Clinicians may or may not take your insurance at this time. For insurances that your therapist is not enrolled to accept, your counseling services may be eligible for reimbursement through out-of-network benefits, medical spending, and/or health care savings accounts. If you are interested in using your health insurance, please call your insurance provider to inquire about reimbursement for out-of-network counseling services. Defining You can provide you with a receipt at the end of each month which you can submit to your insurance company for out-of-network coverage/reimbursement.
We accept Debit and Credit card payments at the time of service or you can enroll in AutoPay in our Client Portal.
HOW MUCH WILL THERAPY COST?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit
www.cms.gov/nosurprises, email Admin@DefiningYouCounseling.com or call 248-805-1312.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
The time that is allotted for your therapy session is unique to you. If you need to cancel your appointment, please do so at least 24 hours in advance of your scheduled session time. You will be responsible for the full fee and charged for the time reserved when cancellations are received less than 24 hours in advance. Insurance does not cover no shows and late cancellations, so is the client’s responsibility to pay. We will charge the credit card on file for no shows and cancellations within 24-hours of scheduled session.
HOW DO VIRTUAL SESSIONS WORK?
Defining You offers telehealth services where you can meet with your clinician from your desktop, laptop, tablet, or mobile device via our HIPAA-compliant software at a time and place that is convenient for you. Defining You uses a HIPAA-compliant version of Google Meet to conduct our telehealth sessions. Prior to your session, you will be sent a unique link to your therapy session. At the time of your appointment, you simply click on the link and are entered into your session with your therapist. Contact us at (248) 805-1312, Admin@DefiningYouCounseling.com, or through the Contact page with any questions regarding telehealth appointments.
DO YOU CONDUCT CUSTODY EVALUATIONS?
The therapists at Defining You are not custody evaluators and cannot make any recommendations on custody. Please contact your lawyer who can refer you to a licensed professional who does provide custody evaluation if needed.